Refund & returns
Last updated
We want you to be happy with your order. If something isn't right, here is how returns and refunds work.
Changed your mind
You can return most items within 15 days of delivery for a full refund of the item price. Items must be unused, in their original condition and packaging, with any tags attached.
Items we can't take back
For hygiene and safety reasons, we can't accept returns of:
- beauty and personal care products once opened
- earrings and other pierced jewellery
- items marked as final sale
Faulty or wrong items
If an item arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We will arrange a replacement or a full refund, and cover any return delivery cost.
Cancelling an order
You can cancel an order for a full refund at any time before it is sent. Email us with your order number as soon as possible.
How to return an item
Email support@diadyntechnology.com with your order number and the items you'd like to return. We'll reply with the return address and instructions. Please don't send items back before hearing from us.
Refunds
Once we receive and check your return, we refund the original payment method within 5 business days. Your bank may take a further 5 to 10 business days to show the refund on your statement.
Your rights
This policy does not affect your rights under UAE consumer protection law.